FAQ

HOW DO I MAKE AN APPOINTMENT?

You can schedule your appointment through our online booking portal, or you can call us at 424.248.3366

WHEN SHOULD I ARRIVE FOR MY APPOINTMENT?

We ask that you arrive 10-15 minutes prior to your scheduled appointment to prepare for your treatment. We require new patients to fill out a brief medical history information and consent form.

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept cash and all major credit cards such as MasterCard, Visa, and American Express.

WHAT IS YOUR CANCELLATION POLICY?

At WellClinic RX we are eager to meet your scheduling needs. In doing so, we have a 24-hr cancellation policy. All appointments require a credit card authorization upon booking. If your appointment is not cancelled before the specified time, you may be charged the full amount of your service. Thank you for your understanding and consideration regarding this matter.

WHAT IF I WANT A TREATMENT BUT I DON’T KNOW WHAT TO GET?

Feel free to browse all of the treatments available on our site to gain some knowledge about which treatments you feel may be best for you. You can also give us a call and ask any questions you may have. The best thing of all is to come on in to the spa for a consultation.

COVID-19 SAFETY PRECAUTIONS

Our staff are available to book appointments and we have instituted some additional new measures in our office to ensure the safety of our patients and staff:  

  1. All staff will be being monitored daily and will be practicing safety guidelines. We are keeping the number of staff to a minimum to enhance social distancing in the office.

  2. You are not experiencing any Covid-19 symptoms such as cough, fever, shortness of breath or loss of taste/smell and have not had exposure to anyone with Covid-19 infection.  

  3. All clients are required to wear a mask or protective face covering in the spa.

  4. Hand sanitizing stations will be placed in each treatment room and in the reception area, we ask that you sanitize upon checking in and prior to checking out. 

  5. Walk-in clients will not be permitted at this time.

  6. We will limit our waiting room capacity to ensure adequate, safe physical space between clients.  Clients will be asked to wait in their vehicles if we are at capacity.  The front desk will then call clients in when staff is ready to see them.

  7. Anyone who is found exhibiting symptoms of a viral illness such as congestion or coughing will be asked to reschedule their appointment. 

  8. We are maintaining our exceptional medical grade and UV sanitation cleaning practices.  Staff will be disinfecting all commons areas, equipment and spa rooms in between each client visit. Our air system has been cleaned and sanitized and we have installed new HEPA filters in each room.

  9. You will no longer be permitted to bring anyone to your appointment with you. This includes partners, children, friends and pets (with the exception of ADA service animals). A minor child may come with one parent or guardian.